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Sense 2 is not functioning correctly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-19-2023 10:21 - last edited on ‎09-20-2023 06:50 by Fitbit Moderator

‎09-19-2023 10:21 - last edited on ‎09-20-2023 06:50 by Fitbit Moderator

My Sense 2 started glitching and wouldn’t allow me to operate it at all. I let the battery drain, rebooted after charging. It worked for 3 days and glitched again. Now it won’t do anything. Help!

 

Moderator edit: clarified subject.

 

Best Answer
2 REPLIES 2

‎09-20-2023 05:04

‎09-20-2023 05:04

Hi @Rubin235 - this may be the symptom of a watch hardware fault or a clock face issue. If you can't change the clock face try holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

It can be replaced under warranty if necessary, you can always chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

Author | ch, passion for improvement.

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‎09-20-2023 06:47

In response to Guy_

‎09-20-2023 06:47

Welcome to the community forums @Rubin235.

Thank you for sharing with us the issue that you are experiencing with your Sense 2.

If the steps suggested by @Guy_ don't fix the smartwatch, and in case it's related to a battery issue, please follow the tips listed in this article.

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