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Sense 2 is often unresponsive to touch

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‎10-25-2022 13:52 - last edited on ‎10-27-2022 14:38 by Fitbit Moderator

‎10-25-2022 13:52 - last edited on ‎10-27-2022 14:38 by Fitbit Moderator

Hi Lizzy,

 

My sense 2 has same issue that I bought last week, it is often unresponsive to touch. I have tried restarting it several times but the problem keeps coming back. Is there a solution found for this issue?

 

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎10-25-2022 21:40

‎10-25-2022 21:40

Hi, @Naukh  you need to contact "Customer Support"  yourself, use the chat facility or phone for a prompt response.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer

‎10-27-2022 14:59 - last edited on ‎08-23-2024 09:15 by Fitbit Moderator

In response to Gr4ndp4

‎10-27-2022 14:59 - last edited on ‎08-23-2024 09:15 by Fitbit Moderator

Welcome to the Community, @Naukh. @Gr4ndp4 Thanks for your help!

@Naukh I've moved your post to the Sense 2 board so we can keep the forums organized. Thanks for letting me know about your watch and the steps tried prior to posting. I went ahead to check your details and it seems you already have a case created with our Support team. I'm sure they'll continue heling you with this matter, so please keep an open communication with them.

Best Answer