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Sense 2 is tracking too many floors

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‎08-28-2023 23:53 - last edited on ‎08-29-2023 06:52 by Fitbit Moderator

‎08-28-2023 23:53 - last edited on ‎08-29-2023 06:52 by Fitbit Moderator

My Sense 2 is counting too many floors.  Sometimes when I get up in the morning it will say that I climbed several floors while asleep.

 

Moderator Edit: Clarified subject

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‎08-29-2023 06:53

‎08-29-2023 06:53

Hi there, @RichardSU. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense 2.

Before anything else let me explain that our Fitbit devices such as your watch has an altimeter which is a sensor that calculates altitude based on atmospheric pressure to track your floors. However, it may give you credit for extra floors while doing everyday tasks such as opening doors, driving, AC, or riding elevators or escalators, or from abrupt weather and atmospheric pressure changes. Exposure to excess moisture can also result in extra floors.

That being said, I'd recommend restarting your watch to refresh its performance and monitoring its behavior in the next few days.

Maria | Community Moderator, Fitbit


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