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Sense 2 keeps locking after getting a new phone

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‎08-31-2023 12:26 - last edited on ‎09-01-2023 06:45 by Fitbit Moderator

‎08-31-2023 12:26 - last edited on ‎09-01-2023 06:45 by Fitbit Moderator

I just recently got the Samsung Galaxy S23 Ultra.  Has anyone else been having trouble with their Sense locking up just every once in a while?  This has only happened to me since I got the new phone.  But with my Sense still being under warranty for another couple of months I wanted to check with others, especially if they have the same phone I do.  My sense will lock up and then restart on it's own.  Thank you!

Moderator Edit: Clarified subject

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‎09-01-2023 06:48

‎09-01-2023 06:48

Hello there, @DianeCB. Thanks for stopping by in the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense 2.

Please restart your Sense 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


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‎09-12-2023 08:02

In response to MarreFitbit

‎09-12-2023 08:02

Just went through these steps.  I will let you know if this helps.  Issue today, it started counting way too many flights of stairs.  I think I have gone up and down my stairs 10 times today so far but it says I have done 40 flights.  UGH!!!  I just wish I knew what was going on because I am getting close to my one year of having it and the warranty being up.

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