Sense 2 metal sensors are falling off

[born4books]

So I am having an issue that many here seem to be having with the metal sensors falling off the back of my Sense 2.  I chatted with an awesome support rep hours ago who said they'd email me options.  I am still within my warranty but only by a couple weeks.  How long is the normal turn around time for the emails?  I am hoping to hear something soon because I don't know if it is safe to wear without those strips or not.  Any info?  Thanks in advance!

Moderator Edit: Clarified subject

[ManuFitbit]

Welcome to the community forums @born4books.

Thanks for sharing the inquiry regarding the situation with your smartwatch.

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed trough the email. Please, keep an eye on your inbox.

[born4books]

Thank you Manu for your response.  I do know they will send an email and I am regularly checking my inbox and spam folders to be sure.  My question was how long it typically takes to get the email.  I was sort of expecting an email the same day, but never received one.  I am worried that if they wait too long, my warranty will expire.  

[JuanFitbit]

@born4books , Thank you for your reply! I verified with Support and was informed that your mail was sent 2 days ago. 
Again, if you don't see it on the inbox, please check the spam/junk folder. Sometimes our messages are redirected there. Do not worry about the warranty our team should have already checked it with you when you contacted them.