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Sense 2 keeps resetting itself

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‎03-31-2024 02:23 - last edited on ‎04-06-2024 06:43 by Fitbit Moderator

‎03-31-2024 02:23 - last edited on ‎04-06-2024 06:43 by Fitbit Moderator

Hi

I got the Sense 2 this week and on multiple occasions that I've been tracking activity it will just turn itself off, there'll be a black screen then the Fitbit logo appears and it goes back to the clock face. It also seems to do that throughout the day at random times.

I've tried factory resets twice, I've tried Bluetooth off so it can't sync, had app running on phone as well as not running on phone. I've read other people have the same issue but wondering is there anything else I can try or is it a faulty hardware/software issue and I need to send it back.

Moderator Edit: Clarified subject

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‎04-06-2024 06:50

‎04-06-2024 06:50

Hi there, @CattyCatCat. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Sense 2 is still not working. We're here to help! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

Maria | Community Moderator, Fitbit


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