Sense 2 keeps stuck on a red X

[Jackie-1986]

I've got a sense 2 and it turned itself off tried charging it but still isn't working now it keeps showing a red X on the screen.

Any help on this would be very much appreciated.

TIA

Jackie

Moderator Edit: Clarified subject

[Guy_]

Hi @Jackie-1986 - if a few restarts done by holding the watch button for 10 seconds till it blanks or vibrates and wait for the logo to appear and for it to start, it may be possible to get it working when you have a red X but not always.

Try the following.

Remove the Bluetooth entries for your watch from your phone

Turn off Bluetooth

Remove the watch from your account on the device / account page in the Fitbit App

Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it, then restart the phone.

Restart the watch by holding the watch button for 10 seconds till it blanks or vibrates and wait for it to start.

Turn on Bluetooth

In the device / account page in the Fitbit App setup the watch.

It is a good idea to make a note of the names of any clocks or apps and any special watch or app settings you use before starting.

You may also need to factory reset the watch using the button before doing the process if it doesn't work and you can chat via the Fitbit App, Help & support section, Contact Customer support for help with that.

[kokop]

Hi there,

I've got the same issue as Jackie and I followed your instruction. Unfortunately, it didn't work.

When I hold the watch button for 10 seconds, the display blinks, shows the red X and goes dark again. And the watch keeps repeating the same process.

So I tried to chat via the Fitbit App but I could not start the chat even after I pressed the "chat" button.

It would be great if you could give me some advice.

[Guy_]

Hi @kokop - firstly make sure you hold the button a full 10 seconds regardless.

You should always be able to chat via the Fitbit App, Help & support section, Contact Customer support to help with a factory reset.