Sense 2 lags to refresh workout data while Always on Display on

[ascetic]

I turn on always on display mode ,and start workout. I want to see data for the guidance of my workout intense. but it only refresh data in earlier few seconds,then keep showing old data in the following time.

is it a bug ?

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Welcome to the Fitbit Community, @ascetic.

Thanks for letting me know about this situation in regards to the Exercise app function while your Always on display feature is on in your Sense 2.

I would recommend you to restart your Sense 2 and then check if this continues to happen, also, make you sure to wear your Sense 2 correctly.

Let me know how it goes, please.

[phatbitzr]

I asked the same question and got no response.  I guess when nobody knows, a restart is always the answer

https://community.fitbit.com/t5/Sense-2/Screen-stops-auto-updating-after-a-few-seconds-when-Always-O...

[ascetic]

I have found the reason, the default feature is turn off auto update on display , you need turn on "always on display" in specified workout settings in advance. the settings is at the end.

[ascetic]

I have found the reason, the default feature is turn off auto update on display , you need turn on "always on display" in specified workout settings in advance. the settings is at the end.

[ascetic]

I was wrong ,  it must be a bug. nothing can work

[ascetic]

I wear it correctly , and full of battery , nothing work, it must be a bug ,you guys need to dig in and reslove this bug.

[ascetic]

I find the key point , only running can show realtime live heartrate , biking is not.

[phatbitzr]

I tried it again in bicycling, spinning and running.  The display does not lag when in the exercise mode.  But if I double press the button and click the lower left icon to view notifications, then resume back, the display will stop updating after a few seconds.  This definitely is a bug, unless they intend it to be that way.