Sense 2 logs incorrect maps

[wicks21]

• I'm bit tired of Sense 2 recording totally inaccurate and haphazard maps when I do a timed walk. Previous Sense 1 had no issues. I'm on latest app version 9.35 too. Is there going to be a firmware fix for this issue?

[DavidFitbit]

Hi @wicks21, thanks for stopping by, I hope you're doing well.

I'm glad to help you with the accuracy of the maps traced of your Sense 2.

It seems the issue you are experiencing is related to the GPS signal received by your Sense 2. The GPS sensors of your Sense 2 require a direct path to GPS satellites to calculate location. A weak GPS signal might affect the accuracy of your route and other activity data.

To learn more, see GPS.gov.

One useful test to determine if the issue is related to either the GPS signal or the device is to track the activity with the GPS of your watch and another time with the GPS of your mobile device. To learn more about this, i recommend to take a look at our help article How do I use GPS on my Fitbit device? below the section "Does my Fitbit device have GPS?"

[wicks21]

Thanks @DavidFitbit I didn't realise that the Sense 2 does not have built in GPS unlike the Sense. Yes, taking the phone with me addresses the issue however, I don't want to carry my phone when exercising. I really regret upgrading to the Sense 2. The previous model is much superior.

[DavidFitbit · Accepted solution]

Hi @wicks21, thank you for your response.

Let me clarify some details about your Sense 2.

In fact your Sense 2 has a built-in GPS. but with the Dynamic GPS feature, it uses the GPS sensors on your phone to capture GPS data instead of the built-in GPS sensors on your Sense 2.

If your maps are displayed properly when using your mobile but ther are not better when using the Sense 2 Only, i recommend that you contact our customer service tech support and explain these discrepancies.

[wicks21]

thanks @DavidFitbit - I have been in contact with tech support and it seems the device maybe faulty - will be checking it a couple more times before a call is made.

[DavidFitbit]

Hi @wicks21 thank for your response. I am glad to hear that you got in contact with our support team.

Upon consulting with our tech support, i've confirmed that you indeed have an open inquiry. My best advise is to keep in contact with them. They count with better resources to investigate your issue.