Sense 2 metal piece has gone missing

[Rritu_Sethi1]

From the back of the dial, lower C strip had come out and now lost also

Moderator Edit: Clarified subject

[LizzyFitbit · Accepted solution]

Hi there, @Rritu_Sethi1.

I'm sorry you're having this issue, and thanks for sharing this with me. I went ahead to check your information and it seems you already got in touch with our Support team. Because they have access to your case, my best advice is to keep an open communication with them to receive more assistance.

[JFRivard]

Hi,

I'm having the same issue on my Sense 2.  I did remove the addesive from the watch and cleaned it up.  But, i'm wondering if a replacement is possible before I process with a reparation.

The metal plate as juste fell from the body.

Thank you.

[LizzyFitbit]

@JFRivard Welcome back to the forums.

Thanks for sharing a picture of your Sense 2, and your efforts in cleaning your watch. I'm sorry that you've gone through this experience. I wanted to let you know that all our Fitbit products are covered by our limited warranty. With this in mind, I'd like to get you connected with our Support team so they can evaluate your options.

To proceed, I need additional information from you that would best be shared privately so please fill out this form as soon as you can. I’ll keep an eye out for your response specifically, so please let me know once you’re done.