help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense 2 missing data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-31-2023 06:15 - last edited on ‎04-05-2023 10:22 by Fitbit Moderator

‎03-31-2023 06:15 - last edited on ‎04-05-2023 10:22 by Fitbit Moderator

I changed the clock face on my sense 2 and all the data for the day has gone, I was at 9000 steps and did two workouts and it’s all disappeared, how do I restore this? I’ve tried putting it back to the original clock face but still showing 0. 

 

Moderator edit: clarified subject.

Best Answer
0 Votes
3 REPLIES 3

‎03-31-2023 07:35

‎03-31-2023 07:35

Hi @Jennaba.

 

Have you tried opening the Fitbit app on your phone and forcing your device to sync? It may also be worth trying a restart on your watch (press and hold the button for 10 seconds until it restarts). 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer
0 Votes

‎03-31-2023 07:38

In response to N8teGee

‎03-31-2023 07:38

Yep still the same, after looking it’s wiped my data for yesterday as well as today 

Best Answer
0 Votes

‎04-01-2023 06:55 - last edited on ‎10-14-2024 04:40 by Fitbit Moderator

In response to Jennaba

‎04-01-2023 06:55 - last edited on ‎10-14-2024 04:40 by Fitbit Moderator

Hi @Jennaba. Welcome to the Fitbit Community.

Thanks for the details provided regarding your Sense 2 and the steps followed.

I've been informed that you already contacted the Customer Support team for further assistance with this; in this case, they will let you know how to proceed. Please let them know of the steps that you already tried.

Thanks @N8teGee for your help.

Have a good day. 

Best Answer
0 Votes