Sense 2 missing info and now stuck on create account

[SherBear76]

I got a new Sense 2 on 2/15. As of yesterday partial information such as numbers and data missing. I tried resetting to original watch face, deleting and reinstalling the app. Now I tried to reset the Fitbit and it is stuck on the screen that tells you how to set up the Fitbit. I get past picking the language and then it’s stuck. Ever since I synced to google my Fitbit just went bonkers. It won’t download, sync any thing I can’t even use it as a watch

What do I try next?

[JuanFitbit]

@SherBear76 , A warm welcome to the Community! Thank you for the information and picture. 

The message on your Sense 2 shows that the watch needs to be paired to your account again. 
Open the Fitbit app and try to setup the Sense 2 as a new device. 

What I think happened, is that instead of pressing the button for 8 seconds you did it for longer, which indicated that the watch was reset to the factory settings, unpairing it from your account. 

[SherBear76]

Thank you. All is well.

[JuanFitbit]

@SherBear76  , Thank you for your reply! I'm glad that the information was helpful and everything is working fine again. 

Please visit our discussion forums. There you will find several users who are interested in fitness, healthy eating or better sleep and share lots of tips. They will be happy to meet you there.