Sense 2 no readiness option

[ChristineST]

I have version 4.35 on the app and still do not have readiness option. My partner has the same watch and app version and does have it.  How can I get it to show on my app?

[DavidFitbit]

Hi @ChristineST, Welcome to the Fitbit Community! It's great to have you here!

Let me help you with the readiness score in your fitbit app. Thank you for updating the Fitbit app to the latest version.

It may be possible that your readiness score tile is just hidden. Ensure your readiness tile is on your today tab by following the instructions below:

• On the Today tab, tap the pencil tile Edit pencil.
• swipe down and find the readiness tile > tap Add.
• Tap Done.

[ChristineST]

Hello, it is not hidden there is no option at all just the sleep and purge health. On my partners app it is next to the sleep option but nowhere on mine when I choose Edit

That is what I would like to do but there is no readiness option at all. On
my partners app is with the sleep option my app only has the sleep option.

Moderator edit: merged reply

[DavidFitbit]

Hi @ChristineST, thank you for the clarification.

There are some stats that are linked to the readiness score that may be the reason you are not receiving it. However, you shoud see the tile on your app dashboard.

In order to  further investigate what you are experiencing, please provide a screenshot of what you are seeing on the app when go on the Today tab, tap the pencil tile and the Edit pencil.

[ChristineST]

 

 The first screenshot it's what I first see when opening the pencil and edit. The second screenshot is when I scroll down a bit. None of the metrics have the readiness option. 

[DavidFitbit]

Hi @ChristineST, htank you for the screenshots.

Make sure your mobile device is acompatible device. You can learn more about it by reading our help article Fitbit Compatible Devices

In addition, please try to uninstall/reinstall the app from the Google PlayStore to make sure everything is correct.

[ChristineST]

I have the same phone as my partner and it works on his Android Galaxy S22 and I uninstall the app and reinstalled with no change.