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Sense 2 not Tracking Heart Rate on Any Mindfulness, Guided or Otherwise. Never has!

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‎02-14-2024 21:27

‎02-14-2024 21:27

Sense 2 not tracking Heart Rate on Any Mindfulness, Guided or Otherwise. Never has! And I have has this device since 5/2023.

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‎02-15-2024 07:55

‎02-15-2024 07:55

It's good to see you participating in the community @GCreel.

Thank you for taking the time to share the inquiry regarding heart rate. Sorry to know the difficulty. 

Please, confirm that you are following these steps in order to get the mindfulness session:

  1. From the Today tab, tap the Mindfulness tile. If you don't see the tile, go to the Coach tab> Health & Fitness Stats> Mindfulness.
  2. Tap to choose a session, then tap Play Audio to begin. Note: Premium subscribers can access additional guided meditations in the Fitbit app.
  3. After you're done, tap Log reflection to record your reflection, or tap No Thanks to skip this step.
  4. To see details about your session, including your heart rate during the session, tap the Mindfulness tile in the Fitbit app, then tap Your Journey.

In addition, try to perform a restart as suggested in this help article. Confirm that you are using the latest version of the Fitbit app. 

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