Sense 2 not charging

[Le22]

Just receive Sense 2 which i bought from fitbit. Noted that it took about 8 hours to charge. Is it too long? When charging, there is a pulsing vibrate. I used to own a fitbit versa, the charging was not like this.

Pls advise.

Moderator edit: clarified subject.

[N8teGee]

Hi @Le22.

8 hours does seem excessive and It shouldn't be vibrating during charging. Have you checked that the charging cable is making good contact with the charging pins on the back of the watch? Check to see if there is any debris interfering with the contact. Also you might want to try a different USB charging brick, just incase there is a fault with the one you are using. 

If that's fine I would recommend restarting the watch and try again to see if it charges correctly. 

[ManuFitbit]

Hi @Le22. Welcome to the forums. 

Thank you for taking the time to share this difficulty with us. 

In addition to the information provided by @N8teGee, I'd add this help article that provides you some tips in order to fix charging issues. Also, there is another one that guides you to perform good maintenance to the device: How do I clean my Fitbit device?

Thank you @N8teGee for your help.

[Le22]

Thanks for the reply. I had recently brought this up to fitbit 2 times. Both times I was told to wait for a reply as the team worked on it. While it was just a few days ago, I would think there should be an email to say this is being looked into and provide some updates along the way.  I am still waiting.. hopefully I hear from the team within next week. I read somewhere that this is not unique to me.. so, I would expect fitbit to have some ready solution. Or if not, just give me a new replacement.