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Sense 2 not getting the replacement

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‎02-06-2024 12:22 - last edited on ‎02-10-2024 10:20 by Fitbit Moderator

‎02-06-2024 12:22 - last edited on ‎02-10-2024 10:20 by Fitbit Moderator

I bought a watch . Its now faulty I was told I wouldn't be getting a replacement.  Then I showed all my details and was told I would get a replacement  . Then I was told the watch was delivered .it wasn't.  Then I got back onto customer service.  I went from fitbit to Google customer service and no one would help me . Then I was told again the watch would be replaced.  Again I was told a day later watch was delivered . Then I was told no it wasn't delivered but a new one would be sent . 

 

This is going on 2 weeks and no one can tell me when I'm getting a replacement  . No manager or supervisor is ever  onduty to call me . 

 

By far yhr worst experience ever... don't buy a fitbit watch 

 

Moderator edit: clarified subject.

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‎02-10-2024 08:04

‎02-10-2024 08:04

HI @Ashchick - did this get resolved? Even so I have flagged it in case it hasn't.

Author | ch, passion for improvement.

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‎02-10-2024 10:24

In response to Guy_

‎02-10-2024 10:24

Hi @Ashchick. Welcome to the community forums. 

I'm sorry to know the situation that you have been dealing with. Thank you for providing the details regarding it.

I've been informed that Support was already in contact with you for further assistance with this. In this case, they will let you know how to proceed. If there is something else that you need regarding this concern, please keep in contact with them. 

Thanks @Guy_ for your help. 

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