Sense 2 not holding charge

[Lizzyanderson]

I year warranty expired November 2024. For the last month fitbit sense has not been holding charge- watch face is also distorted.  Very frustrated as this is my third sense. The screen came off twice on the first two sense I bought.  I assumed the sense 2 would be improved, but just after the warranty period , the sense 2 has essentially died., and is not holding the charge.  Fitbit is offering 35% discount.  I think the sense is designed to just last 1 year at best.  Fit bit must be receiving complaints.  And they are crooks for knowing the product is bad.

Moderator edit: clarified subject.

[Properphatboy]

Funnily enough I'm going through the same thing, except I'm in Europe where the warranty is 2 years. But I'm also about a month out of warranty and it stops working. Coincidence?

[ManuFitbit]

Hi @Lizzyanderson @Properphatboy. Welcome back to the community.

Thank you for providing details about the battery issue you're experiencing with your Sense 2. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

[Properphatboy]

I wouldn't be here if that had worked.

The 'support' team didn't do anything as I'd already done what is in that link.

At this point it appears to be an equivalent to a scam.