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Sense 2 not pairing

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‎03-12-2024 09:49

‎03-12-2024 09:49

I've been using my sense 2 for about 10 months now with no problems . I've had to completely un- sync then re- pair a couple of times but it's worked fine . Now it won't.  My app is not finding my fitbit at all . I've done the usual complete shutdown,  even deleted the fitbit from my account but I can't get it to pair up again . Any help would be welcome.  Cheers . 

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‎03-12-2024 15:40

‎03-12-2024 15:40

Hi @Hillman123. Good to see you participating in the community. 

Thank you for sharing the inquiry regarding the inconvenience with Sense 2. 

I'd recommend you follow the steps listed below:

  • Check if by any chance your phone's Bluetooth shows the Sense 2 as a connected device. If so, please unpair/remove it.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Sense 2 again.
  • If there is no connection, restart your Sense 2.

If you can't get started with your Sense 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

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