Sense 2 not receiving Whatsapp notifications

[Brhennessy]

Hi,

I just got my fitbit sense 2 yesterday and cannot seem to get WhatsApp notifications on it! I am using a Samsung galaxy s21 fe phone! Have all notifications enabled but still not getting anything! Any help would be much appreciated 

Moderator edit: edited title to clarity

[CrisVillaFitbit]

Hello and welcome to the community, @Brhennessy.

I appreciate you posting this situation with the Whatsapp notifications in your Sense 2.

My best recommendation would be checking you have both your Fitbit app and cellphone updated, also, make sure you have checked this article for you to double check settings are all good.

Let me know once you've done this, please.

[SunsetRunner]

I’m not getting notifications either and it’s been several weeks.  I called customer service and followed their recommendations, and still nothing.

[CrisVillaFitbit]

Welcome back to the community, @SunsetRunner, thanks for letting me know about this same situation with the notifications in your Sense 2.

I can confirm, as you mentioned, you contacted support, my best recommendation would be to contact them once again in you have any other questions or concerns, since they have already created a case.

Thanks for your understanding!

[Finn89]

Having the same issue since day 1, constant chat messages with support and getting nowhere. The same story over and over it's so frustrating.

[CrisVillaFitbit]

Welcome to the community, @Finn89.

Thanks for explaining your situation and the steps you've taken to resolve the situation with your Charge 6 notifications.

The situation is that you contacted support already, so they'll be following up your situation and will answer all your questions, but you need to contact them back.

Thanks for your understanding!