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Sense 2 not recording floor data

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‎08-23-2024 10:01 - last edited on ‎08-30-2024 17:23 by Fitbit Moderator

‎08-23-2024 10:01 - last edited on ‎08-30-2024 17:23 by Fitbit Moderator

When in exercise mode, my sense 2 is no longer picking up the floors data.  Solutions?


Moderator Edit: Clarified subject

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‎08-30-2024 17:37

‎08-30-2024 17:37

Welcome to the community, @TEK53.

Thanks for the details and just to confirm, may I know what exercise your watch was recording? Your Sense 2 can record 1 floor when you climb about 10 feet or 3 meters. However, if you're using a stationary exercise equipment, such as a treadmill, the floor count won't increase. You can find more information about how your watch records daily activity here.

If after taking these conditions into consideration, the floor count isn't increasing, I'd recommend restarting your watch to refresh its performance.

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