Sense 2 not showing sleep score

[ps1985]

Sense2 is not showing sleep score on the watch face.

Sleep data is synced to fitbit app & correct data is shown on the mobile app.

Sleep data gets synced if I restart my watch.

All other stats like steps, heart rate, etc. are shown correctly on the watch face.

Why I need to restart watch every day to see the sleep data ?

Moderator edit: clarified subject.

[ManuFitbit]

Hi @ps1985. Welcome to the community forums.

Thank you for sharing the inquiry regarding your Sense 2. 

Please, confirm the steps in order to see the sleep data:

1. Swipe up from the clock face to see Fitbit Today.
2. Check the sleep tile to see your sleep information. You may have to swipe up to find it. If you don't see the sleep tile, tap Settings at the bottom of Fitbit Today and make sure you turned on the sleep tile.
3. Swipe left on the sleep tile to see your patterns or time spent in each sleep stage, and your sleep history for the past week.

[ps1985]

Yes, I followed the same steps.
As I already mentioned, the mobile app shows correct sleep data.

Sense2 after restart shows correct sleep data.

However, without restart sense2 does not show sleep data.

All other stats I can see without restart. I need to restart Sense2 to see the sleep data.

[LZeeW]

@ps1985   My Sense 2 doesn't show my sleep data for about two hours, but is eventually on the screen.  It's been like this I got it.  Some other users with the same experience say it takes longer.  This was reported to Fitbit in 2022, when the Sense 2 was new.  I don't expect a fix.

Please try waiting to see if it shows up.

[ps1985]

@ManuFitbit, Any update ?

I cannot restart everyday just to see the sleep data.

[ps1985]

I tried waiting for longer duration upto 6 hours. Sleep data did not show up on the watch face.

After restart immediately started showing sleep data.

Basic functionality is missing here.

[Mbonde]

HI I bought a new Fitbit Sense 2 when my Versa stopped synchronizing with my phone. I have it now for one month. Questions:

1) After recoding my sleep data for 2 nights it stopped recording and at times I sleep so well for 7 hours, and it records 1 hour. There are days it records 35 minutes or thereabout and it has stopped recording my sleep in the past one week. I tried to follow the steps you laid out and cannot. What should I do?

2) Must I register with Premium to have my sleep properly recorded?

[LZeeW]

@ps1985   Thank-you for clarifying that your sleep data never shows up on your Sense 2.  I don't have any other troubleshooting tips for you.

@Mbonde   You have a different issue, off topic for this thread.  Please start a new thread to try to get the help you need.  I don't have any suggestions.  But I can tell you that you don't need Premium to get proper sleep recording.  Premium gives you deeper insights on the data your Fitbit records.

[Mbonde]

Thanks for the reply. I called customer service yesterday and I was told
that my old Fitbit Versa was still connected. We disconnected it and reset
the Sense 2.

I was hoping that I would have better results today.

Last night I went to bed early and had a great night's sleep. On
verification, my Sense 2 recorded only 47 minutes. I certainly had at least
5 hours of sleep as I feel very refreshed this morning.

Something is not right here.

Mbonde

[ps1985]

Any update?
The issue still persists.
I tried for more than 10 days. Sleep data does not show up on sense 2 until I restart.

[Treesa0831]

I.have sleep data...but no score???  First time having this issue.  6.hr 39 min, 1;59 rem, ;40 deep, etc. But no score . Thoughts?

[10tonyem]

Hi had same problem now stopped working altogether after 2weeks also oxygen ,readiness not logging tried resetting,turning off Bluetooth etc

[Mbonde]

I have returned mine to Google/Fitbit for a replacement.

[Mbonde]

Mine was still quite new. less than a month and I have sent it back for a replacement

[Mbonde]

I have sent it back to Google/Fitbit for a replacement.

[Mbonde]

I hope the new one works though! Will update the community. Was told it takes about 10 days.

[ps1985]

@Mbonde 
How did you return to Google/Fitbit?
When I called Fitbit customer support they said cannot be replaced for this issue.