help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense 2 not staying on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-29-2023 13:34

‎06-29-2023 13:34

Just got a new sense 2 through the warranty and the watch fitbit sent will not stay on even while at 100% charge. It did the update and everything to get the new watch set up and still only stays on for about 10 seconds then turns itself off again. Anyone have this happen to them or did I just get a dud device?

Best Answer
0 Votes
1 REPLY 1

‎06-30-2023 03:30

‎06-30-2023 03:30

Welcome to the Fitbit community, @Tabbyb56!

Sad to hear that your having issues with your replacement Sense 2. I'd suggest trying to restart your device by holding it's button for around 10 seconds until it will show the Fitbit logo on it's display. If that won't work for you, you most likely have received a faulty device, and you might want to contact Fitbit support for further assistance:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer
0 Votes