Sense 2 not synching and not recording properly

[Helen24]

I have read numerous posts about the issues I have with not symching and not recording data. I have tried multiple things to address - deleting app on phone, restarting watch, turning off Bluetooth but to no avail.
1. Hourly steps are not synching. 
2. Heart rate not recording.at random times

3. Has difficulty syncing at times  - doesn’t always sync have to keep trying. 

watch is less than 2 months old. This only started about 2 weeks ago. 

your advice would be appreciated 

[DramaQueenDiva]

To sync the watch, try syncing it during off times, for example, after a meal, later at night, etc.  Provided that you can sync, your hourly steps will update once the Fitbit servers have time to clear (once you sync, your steps are recorded on Fitbit's end and will update once they have more bandwidth).  

Not sure about the heart rate, as I don't pay much attention to it.

[Helen24]

Thank you for your feedback