help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

ECG app is missing on my Sense 2

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-02-2023 07:33 - last edited on ‎08-06-2023 13:01 by Fitbit Moderator

‎08-02-2023 07:33 - last edited on ‎08-06-2023 13:01 by Fitbit Moderator

I used to be able to do an ekg on my sense 2

did you remove that ability?  bad move...........or has it been hidden?  where can I now find it?  will it be present again on my sense 2?

Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

‎08-06-2023 13:24

‎08-06-2023 13:24

Hi there, @tallullah.

Thanks for letting me know about your Sense 2. Before anything else, let me clarify the ECG app is still available for the Sense 2 as long as you're in a supported country. That being said, may I know if you tried pressing the button once to see All Apps on your watch? Have you gone to the Fitbit app > profile icon > Sense 2 > Gallery and see if it appears installed? In case it's in the list, could you verify the permissions are enabled?

In the meantime, let's try the following steps:

  1. Make sure the location is correct on your profile settings.
  2. Remove your watch from the Bluetooth settings.
  3. Reboot your phone and restart your watch.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Try opening the ECG one more time to take a reading.

View best answer in original post

Best Answer
3 REPLIES 3

‎08-06-2023 13:24

‎08-06-2023 13:24

Hi there, @tallullah.

Thanks for letting me know about your Sense 2. Before anything else, let me clarify the ECG app is still available for the Sense 2 as long as you're in a supported country. That being said, may I know if you tried pressing the button once to see All Apps on your watch? Have you gone to the Fitbit app > profile icon > Sense 2 > Gallery and see if it appears installed? In case it's in the list, could you verify the permissions are enabled?

In the meantime, let's try the following steps:

  1. Make sure the location is correct on your profile settings.
  2. Remove your watch from the Bluetooth settings.
  3. Reboot your phone and restart your watch.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Try opening the ECG one more time to take a reading.
Best Answer

‎08-07-2023 12:43

In response to LizzyFitbit

‎08-07-2023 12:43

thanks LizzyFitbit!  had no clue there was a way to see all my little aplets on my watch.........with your suggestions I found it!  thanks for the speedy reply

tattullah:)

Best Answer

‎08-08-2023 09:37

In response to tallullah

‎08-08-2023 09:37

Hi there, @tallullah.

You're very welcome! I'm glad you were able to find the ECG app on your Sense 2 and thanks for trying. I'm going to mark the post as the Best Answer so we can help other members visiting the forums.

I hope you can keep crushing your goals!

Best Answer
0 Votes