Sense 2 not syncing with Android

[TJHandduffy]

I spent some time with a gentleman at Fitbit help this morning as my Sense 2 will not sync with my Samsung mobile.  It appears that this is a known about bug in the fitbit app?  Which is being worked on?

When will this be complete and how will the solution be disseminated? 

Moderator Edit: Clarified subject

[Lucyfan]

Hi TJ,

Thanks for letting us know what is going on.  Lol, not going on. In the meantime I'm using my old fitbit, Charge 2. Which is syncing ok ??? And I have a Samsung phone too. 

[TJHandduffy]

Hi, sadly I don't have a spare phone, just an expensive paperweight?
But I would like an update on when the update will be available

[Lucyfan]

Hi TJ, 

I'm able to sync my older fitbit, Charge 2, with my current

phone. Not sure way the app works with my older fitbit? This doesn't make sense!!

[TJHandduffy]

Thank you for posting, I share your frustration

[Nyusa2]

Been a month for me..factory reset and won't hook up

 

 

 

 

 

 

[Lucyfan]

Hi, I'm getting the same images.  Can't do anything without the app. I didn't do a factory reset. But have done everything else.

[TJHandduffy]

Hi Nyusa,

A month? that's poor and no word from Fitbit? All very disappointing

[TJHandduffy]

For no apparent reason and nothing to do with my interventions my fitbit watch/tracker has decided to function, including sync function.  I have no explanation for why or how.  All I can suggest is that you try again

[hillshaven]

Sad how little fitbit cares to fix issues.  We pay a lot of money for these devices and they add frustrations beyond belief.  We buy this to track and connect with phones but I spend way too many hours doing their suggestions.  Sometimes it works, sometimes it does not.  As much as they cost, We should bill futbit for the hours we spend working to make their devices connect to our phones.   1 to 10.  I give them a big fat zero.

[Lucyfan]

Hi hillshaven,

I'm feeling the same way. I haven't been able to use my Sense 2 in over a week now. These watches are not cheap!  I've done numerous resets and re-installs. Now I can't turn my watch on to reset it. I think there's something wrong with the watch and not the fitbit app! I'm very disappointed!!

[TJHandduffy]

Hi Lucyfan and hillshaven

My Sense 2 has started to sync/connect without warning or interference from me, so I'm a little concerned this may reoccur? The input from Fitbit has been at best minimal! With the exception of asking for appointing the best reply, sadly there isn't one as nobody had the answer but I was grateful for the support and knowing it wasn't just me.

[FatimaFitbit · Accepted solution]

Hi there everyone! It's great to see that you've visited the Fitbit Community!

Thank you all so much for sharing with us about the situation you're all having with your Sense 2's. 

Our team has been looking for a solution and has recently launched a new version of the Fitbit app. Some users have reported that with this new version of the app they're able to sync their devices again. 

To update the app in the Google Play Store:

1. Open the Google Play Store app.
2. At the top right, tap the profile icon.
3. Tap Manage apps & device. Manage.
4. Tap the app you want to update. Tip: Apps with an update available are labeled "Update available."
5. Tap Update.

After you've updated the Fitbit app try to follow these steps:

1. Open the Fitbit app. On the Today tab, tap on Devices (Device icon, top left).
2. Delete any connected Fitbit Trackers/SmartWatches, if any are shown.
3. Go to Android Settings, Bluetooth (Connected Settings), and "Forget" any Fitbit Trackers/SmartWatches if any are shown.
4. Restart your phone.
5. Open the Fitbit app and re-add the SmartWatch (via the Devices icon, top left). How do I set up my Fitbit device? 
6. From the Fitbit app, Today tab, Tap or Hold near to the top of the screen and then drag down to perform a manual sync.