Sense 2 not tracking sleep before midnight.

[SunsetRunner]

I have rebooted my watch and also disconnected & reconnected Bluetooth in order to try to fix the problem. Nothing works. For what ever reason, FitBit Sense 2 is not tracking any sleep before midnight. I have not changed any settings that would account for this. As a result, I discontinued my Premium service and am actually thinking about a different manufacturer for a replacement.

Did I also mention that the back fell off (again). This is a replacement watch that was sent during the warranty period for the original watch.And because I did not purchase the additional warranty through FitBit, no one will help me.

[ManuFitbit]

Welcome back to the community @SunsetRunner.

Thank you for taking the time to share the details regarding this difficulty that you are experiencing with your Sense 2 and for trying to fix it on your own.

Keep in mind that there are some factors that may prevent your tracker from recording your sleep. Please make sure of the following:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device as described in this help article.
• If you slept for less than 1 hour for sleep patterns or less than 3 hours for sleep stages.
• If your device’s battery is critically low.

Please confirm that you have performed the restart procedure as indicated here.

In addition, please wear your device on your non-dominant hand and monitor it for the next few days.

I would also like to suggest to you take a look if there is some app update pending.

Regarding the situation with the back that fell off and while reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox.