Sense 2 not working: 'Sync from the Fitbit mobile app'

[APGriffin]

Went to install the latest update and now my Sense 2 won't move beyond the below screen. I have tried a hard restart of the watch, disconnected Bluetooth, restarted my phone, tried to switch the watch face as one forum suggested...nothing is working. Only able to access this screen. 😞 Help.

[Rich_Laue]

When you open the fitbit app, do you get a successful sync? How about when you touch and pull down on the phones screen? 

Tap in the top right, then tap on the Sense 2. At the top of the next page should be when the last sync was. 

[APGriffin]

Thanks for the ideas, @Rich_Laue but those aren't solving the problem. All indications are that the device is syncing, the screen/device isn't though.

When in the app, device says it is synced. In fact, it's tracking my activity. But the device is not functional at all -- cannot pull down or swipe in anyway; it only shows me the screen you see in my post. It also crazy drains the battery in current condition, from full charge to dead in less than a day. I tried to swap the watch face as I saw that was a solution elsewhere, but right as it seemed ready to update, I got a 'couldn't update' error. 

Truly infuriating. I'm going to try and call support today.

[Farmingarts]

I have the exact same thing happening. Tried to update as you, I see the time and date and the drained battery with same statement "sync with fitbit mobile app". It shows it will sync in app but can't swipe up or down. Have tried powering it down. Most times it goes completely black and won't turn on. Not sure whatever to do since I removed blue tooth, reinstalled app, shut down phone. Nothing works.