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Sense 2 only showing Fitbit symbol

Since yesterday will only show the Fitbit symbol on the watch.  Tried the holding button down for the 10 seconds and nothing changed.  My Bluetooth isn’t recognizing the watch.  Tried charging it and again no change.  Just the symbol and will vibrate like a notification about every 10 seconds.  

 

Moderator edit: clarified subject.

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Hi @SCats. Welcome to the forums. 

Thank you for taking the time to share these details regarding the difficulty experiencing with your Sense 2. Thank you for trying to fix it on your own. 

 Please try to perform the following troubleshooting steps even if you already tried to restart the device. 

  • From the Today tab in the app, tap the devices icon at the top-left corner.
  • Tap Sense 2.
  • Sync Now.

Now, restart the device as indicated here: How do I restart my Fitbit device.  Restarting the device will not delete your data. 

If restarting doesn't resolve the issue, change your clock face. If you manage to solve the difficulty you can go back to the original clock face. 

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