help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense 2 red cross on the screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-26-2026 03:41 - last edited on ‎02-26-2026 09:01 by Fitbit Moderator

‎02-26-2026 03:41 - last edited on ‎02-26-2026 09:01 by Fitbit Moderator

Why has sense 2 gone into a reboot loop that it can't get out of then eventually fails with the dreaded red cross? I had one exchanged under warranty and 9 days in and the second one did the same thing.. Can anyone explain?

 

Moderator edit: updated subject for clarity

router login 192.168.l.l
Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-26-2026 08:59

‎02-26-2026 08:59

Hello @roper22 !  It’s nice to see you here! 

I'm sorry to hear that your Sense 2 shows a red cross on the screen. 

To remove the red X from your Sense 2, please follow these steps:

  1. Go to your mobile app and try to sync. You may see a message at the top indicating that your Sense 2 has an update available. If it appears, please complete the update by clicking Accept or Update Now.
  2. If the update message does not appear when trying to sync, please go to the Watch faces Gallery and check if the message appears now.
  3. If the message still does not appear, please restart your Sense 2 by pressing the button on the left until you see the Fitbit logo on the screen.

 

Best Answer
0 Votes