help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense 2 replacement

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-23-2024 19:12 - last edited on ‎10-24-2024 05:54 by Fitbit Moderator

‎10-23-2024 19:12 - last edited on ‎10-24-2024 05:54 by Fitbit Moderator

I bought the Sense 2 a little over a year ago and purchased the extended warranty because I was so thrilled with how convenient it was when I had a Versa. I was able to send photos and FitBit would just send me a new pebble, no need to send back the old one. Now I have to send the old Sense back because the electrode plates on the back fell off and be watchless for 2 weeks while I wait for them to send me a replacement? After I already sent confirmation photos with the case number displayed in the photo. That's just ridiculous. I know I'll never buy the warranty again and I'm seriously looking into other smart watch brands that aren't affiliated with Google.

 

Moderator edit: edited title to clarity.

Best Answer
1 REPLY 1

‎10-24-2024 06:16

‎10-24-2024 06:16

Hello, @WalkinLady, welcome to the Fitbit Community.

Thanks for letting me know about your process of replacing your Sense 2.

I was able to confirm you contacted support via email and they were able to provide you with a solution, if you have any other questions or concerns, my best recommendation would be to contact them.

Best Answer
0 Votes