Sense 2 screen came off

[Keith57_123]

Should I purchase another fitbit after the fourth one in eight years the screen came off

 Moderator Edit: Clarified subject

[Rich_Laue]

When this happened to me, I grabbed a tube of glue. It was out of warranty so no harm could be done 

[fourk9mom]

No.  I am on my third sense 2 in less than four years.  Got the most recent one in July.  It has not worked properly.  I keep trying to get support but all they suggest is to factory reset.  I am switching to a Garmin Forerunner 955.

[FatimaFitbit]

Hi there everyone!

@Keith57_123 Welcome to the Fitbit Community! Thank you so much for informing us about this situation. 

I need more information from you, which is best shared privately. I am sharing a link to a form for you to fill out here. This form is for you only, so let me know when you have completed it.

@Rich_Laue thanks for the advice!

@fourk9mom I'm sorry to hear that your Sense 2 is not working properly. Thank you too for trying to solve this situation. The Fitbit Community is always available to you.