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Sense 2 screen shows a red X

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‎12-16-2022 01:48 - last edited on ‎12-16-2022 11:55 by Fitbit Moderator

‎12-16-2022 01:48 - last edited on ‎12-16-2022 11:55 by Fitbit Moderator

Mijn nieuwe Fitbit Sense 2 valt vaak uit, moet hem dan lang ingedrukt houden dan start hij weer op. Vandaag gaf hij een rood kruis?

 

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My new Fitbit Sense 2 often cuts out, you have to hold it down for a long time and it starts up again. Today it gave a red cross?

 

Moderator Edit: Clarified subject and translated post

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‎12-16-2022 04:12 - edited ‎12-16-2022 04:13

‎12-16-2022 04:12 - edited ‎12-16-2022 04:13

Hey @Marietje welkom! Sorry but this forum only supports the English language. So your Sense 2 turns off by itself? If you call support they always ask two questions, did you try a restart? Press and hold the button until you get the Fitbit logo. And if that didn't work, did you perform a factory reset? Go to settings, scroll down to 'Over Sense 2' and do a factory reset. A fresh install may help any software issues out of the way.

 

If all this didn't work you can contact the shop you have bought it or contact Fitbit directly (phone support in Dutch): Fitbit support page 

Tracking my health and movements with Fitbit from april 2014, now using a Sense 2™
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