help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense 2 seems like stuck in boot mode

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-12-2026 09:26 - last edited on ‎03-13-2026 07:27 by Fitbit Moderator

‎03-12-2026 09:26 - last edited on ‎03-13-2026 07:27 by Fitbit Moderator

My fitbit sense 2 is not booting up. When plugged into its charger, it starts showing fitbit logo and ...well that's it.. all I see is that logo for as many hours it's plugged in (even 7-8 hours). I tried pressing the power button for 8-10 seconds, it turns black, I feel the vibration.. then it turns back on, shows the fitbit logo.. then it starts to blink with fitbit logo and then after 3-4 seconds, it shows a big Red :cross_mark: on screen and then goes black.. and then shows fitbit logo again.

No matter how many times I try, it's the same. Is there any fix? Thanks in advance. 

Moderator edit: Clarified Subject

Best Answer
0 Votes
3 REPLIES 3

‎03-12-2026 10:23

‎03-12-2026 10:23

Hello @Shubh04 ! Welcome on board to our community forums! 

I'm sorry to hear that your Sense 2 is not working well. Thank you for letting us know all the steps you have tried. 

Since the restart doesn't work please take a look to the following help article and try all the steps: How to fix a blank, unresponsive, rebooting, or flickering Fitbit device screen 

Best Answer
0 Votes

‎03-13-2026 06:29

In response to MaCrisGBFitbit

‎03-13-2026 06:29

Hello,

I tried everything yet nothing works, could you suggest how can I chat with customer support. It's really confusing out there on the fitbit support page. I found no contact info for call support in India.

Best Answer
0 Votes

‎03-14-2026 10:32

In response to Shubh04

‎03-14-2026 10:32

Hello @Shubh04 ! Thank you for your reply. 

The best way to contact our support team is via the following link: Contact us 

Fill in the information about your problem and the device; step 3 will direct you to the contact options.

 

 

Best Answer
0 Votes