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Sense 2 sensor fallen off

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‎07-04-2024 09:26

‎07-04-2024 09:26

Has anyone else had issues with the sensor falling off. I have contacted the help desk and been advised to send back and wait approximately 10 days for a possibly refurbished device! My sense 2 is only 9 months old and under warranty. Really not happy with fitbit customer service, it's always been excellent in the past.

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‎07-04-2024 20:09

‎07-04-2024 20:09

Hi @SunsetRunner - unfortunately that's how warranty replacements work which means being WITHOUT a watch for days, even if you brought it yesterday, you have to wait to get an old watch.

How you can see the time or measure/log your health in the meantime is not possible.

Author | ch, passion for improvement.

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