Sense 2 shows a code when using EDA scan

[fcafra]

Someone know if Value Is A bug ? Thanks.

Moderator Edit: Clarified subject

[JohnnyRow]

---

@fcafra wrote:

Someone know if Value Is A bug ? Thanks.

---

Any particular Value, or just "value" in general?

[fcafra]

Sorry me... Here is a picture. 

[LZeeW]

Hello @fcafra and welcome to the Community.  Are you seeing this at the beginning or the end of your scan?  Are you seeing it with a Quick Scan or a longer Guided Session?  I translated your screens using Google Translate.  There are no comparable screens in the US version.  Can you give some more information?

[JohnnyRow]

That sure does look strange.  I just tried for 2 minutes, and got like 17 responses in 2 minutes, and it showed my changed in heart rate and HRV on reasonable numbers.

I suppose just try again and see if it keeps happening, or if you did a longer period, maybe try a short 2 minute one first to see if that works.

[fcafra]

Hi, thanks everyone for the replies. I think I ran Quick Scan at the end of the session... I'm sorry but I don't remember the steps, I'll try again tomorrow and write us more information. Many Thanks !!!

[fcafra]

Hi, I didn't take any measurements... I couldn't replicate the error but when Fitbit asked me how I was feeling, I replied stressed. And here the error reappeared! Any idea ?

[LZeeW]

@fcafra  I'm going to tag a specific moderator to try and help you.  Like I wrote, I've never seen a similar screen view in the US version of the EDA scan after logging my mood.  @DavideFitbit , can you help this user?

There is an Italian language forum.  There is a link at the bottom of every page.  I browsed the Sense 2 forum and didn't see any posts about bugs in the EDA scan.  But @DavideFitbit is an active moderator in the Italian forum.

[fcafra]

Many Thanks @LZeeW  ... I try to write to @DavideFitbit .

Thanks all people can gaved me a support few day a go  🙂 

[DavideFitbit · Accepted solution]

Hi, thanks for all the information provided about this issue with the Sense 2, @fcafra.   

I've responded to you in the Italian Community to continue the assistance process over there. 

@JohnnyRow @LZeeW Thanks for your help with this!