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Sense 2 sleep time not loggin correctly

‎09-23-2025 17:26 - last edited on ‎09-24-2025 04:29 by Fitbit Moderator

‎09-23-2025 17:26 - last edited on ‎09-24-2025 04:29 by Fitbit Moderator

Please somebody help me because support hasn't been any help to me

I am on day 3 of dealing with support and I am now worse off than I was to begin with. It started because the time has been logging incorrectly for my sleep and I couldn't get it fixed. Last night support recommended I remove my fitbit from the app, so today I did. And now I can't get it to reconnect, like at all. I factory reset it per supports recommendation, now I have nothing besides the time and body responses on my fitbit.

I am at my wits end and just want to be able to track my steps and my sleep. What do I do??

 

Moderator edit: edited title to clarity.

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‎09-24-2025 04:31

‎09-24-2025 04:31

Hello and welcome to the Fitbit Community, @Victoriamarie.

Thanks for letting me know about this situation with your Sense 2 not logging the sleep time correctly. I understand how you feel, I'll do my best to help you.

I was able to confirm two chats and a case was already created in regards this situation, my best advice would be responding back to the last message support has sent you, I'm positive they'll continue helping you.

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