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Sense 2 step count jumping up and down

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‎02-27-2025 13:22 - last edited on ‎02-27-2025 15:07 by Fitbit Moderator

‎02-27-2025 13:22 - last edited on ‎02-27-2025 15:07 by Fitbit Moderator

Step count jumps then comes back down. Have no confidence in the actual step count . Is there a fix ?

 

Moderator edit: clarified subject.

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‎02-28-2025 13:49

‎02-28-2025 13:49

Mine has been doing that also for several days, don't trust my steps at all. Plus battery is getting low fast and sync doesn't always work. Totally frustrating.

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‎03-01-2025 03:16

‎03-01-2025 03:16

Hi @GLMTS - unfortunately there is no fix and it's obviously very frustrating - you can follow more here Unreliable step counting bug

It's related to processing on the Fitbit servers and syncing, the only workaround is to turn off Bluetooth and use the watch in standalone mode.

 

Author | ch, passion for improvement.

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