Sense 2- steps reduced after syncing

[Allymacc]

Just synced my sense 2 and it has deleted all of my steps for today 11500 ! 😫 is there any way to get them back, activity is showing but no steps deleted from my device. It went to tomorrows date then back and steps are gone

Moderator edit:  updated subject for clarity

[Guy_]

Hi @Allymacc - try restarting the phone and syncing again. And you can also try holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start. Then do another sync.

[Allymacc]

Thanks I now have it syncing but lost the steps😫 never mind there is always tomorrow

Sent from Outlook for iOS<>

[Guy_]

@Allymacc- just in case, make sure the phone is not added as a device at the same time as the Sense 2, it could potentially cause a conflict in step counts [as the watch wasn't syncing].

[JuanFitbit]

@Guy_ Thank you for your help.

@Allymacc , A warm welcome to the Community ! Thank you for your efforts. 

As mentioned by our friend Guy_ , mobileTrack might be set up. This feature uses the sensors on your phone to track steps, and was thought to be used in case that you left your Fitbit somewhere else (eg charging). This could overwrite the steps and info recorded by your Sense 2
Tap on your devices icon on the Fitbit app ( upper left corner) and look for the mobile device listed below your Sense 2. 
Tap on it and then on the trash can to remove the feature.