Sense 2 stopped receiving notifications and vibrating

[Mcar001]

Bought Sense 2 and it has just stopped receiving notifications and not vibrating and the front screen has gone blank. Have reset the watch but just doing the same. Have only had the watch 6 months, how do I go about getting a refund for this.

Moderator edit - word choice

[CrisVillaFitbit]

Hello. @Mcar001, welcome to the Fitbit Community.

Thanks for letting me know about this situation in regards to your Sense 2 blank screen, notifications nad vibration. I appreciate the steps you followed to get this improved.

I recommend you to follow these steps, you will need to repeat the reset step. We will need to check first the situation with the display and they we will check the notification and vibrating:

- In the Fitbit app, touch your profile picture, touch your Fitbit device and click 'Sync Now'. This will help you synchronize it.
- Restart your device by following the steps here.
- After this, change the clock face of your Sense 2. In the Fitbit app, you can access the image of your profile and the image of your Fitbit device, touch the gallery and the screen and click on the clock face, preferably one of Fitbit and install.

[Mcar001]

Have tried everything again like you said and it’s still doing it. Have only had this watch for five months, how do I go about getting a refund or replacement.