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Sense 2 stopped syncing

Monday - last edited Monday by Fitbit Moderator

Monday - last edited Monday by Fitbit Moderator

The fitbit sense 2 has stopped working and it is not syncing.it shows a black screen of date "1st jan 2000" and asks to sync from mobile app.

I tried all the steps 

1.resetting the software on the watch by pressing the button 
2.then installed fresh fitbit app and tried to install the watch 

But it does not work 

Moderator Edit: Clarified subject

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Monday

Monday

Hi there, @Jaihanu99. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Sense 2 is still not syncing despite all your efforts. 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks for your understanding. 

Maria | Community Moderator, Fitbit


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