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Sense 2 stopped syncing

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‎05-15-2023 15:21 - last edited on ‎05-16-2023 11:22 by Fitbit Moderator

‎05-15-2023 15:21 - last edited on ‎05-16-2023 11:22 by Fitbit Moderator

My Sense 2 stopped syncing.

What can I do to fix that? 

 

 

Moderator edit: updated subject for clarity. 

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‎05-15-2023 19:43 - last edited on ‎06-29-2024 14:43 by Fitbit Moderator

‎05-15-2023 19:43 - last edited on ‎06-29-2024 14:43 by Fitbit Moderator

Hi @SunsetRunner  - restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for the watch to start. The watch must be charged to do this.

Make sure you only have one device with your watch connected to it, as multiple devices can cause problems, so turn Bluetooth off on those other devices.

On the phone logout of the Fitbit App, swipe off the active face and in Android clear the storage cache and force stop it and then restart the phone.

Login again and wait for any pair, link or Fixit prompts and pull down on the display to make it sync.

Author | ch, passion for improvement.

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‎05-16-2023 11:27 - last edited on ‎06-29-2024 14:43 by Fitbit Moderator

In response to Guy_

‎05-16-2023 11:27 - last edited on ‎06-29-2024 14:43 by Fitbit Moderator

Welcome to the Fitbit Community, @SunsetRunner. I'm sorry to hear your Sense 2 stopped syncing.

Thank you for your advise @Guy_.

If you haven't been able to sync your watch yet check: Why won't my Fitbit device sync?

Andrea | Community Moderator, Fitbitp>

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