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Sense 2 stopped tracking heart rate and sleep

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‎07-09-2024 16:24 - last edited on ‎07-10-2024 14:45 by Fitbit Moderator

‎07-09-2024 16:24 - last edited on ‎07-10-2024 14:45 by Fitbit Moderator

I have followed the steps, reset, uninstalled the app, reconnected an my heart rate and sleep is not tracking. 

 

Moderator edit: clarified subject.

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‎07-10-2024 14:42

‎07-10-2024 14:42

Good to see you participating in the community @Willyjowilson. 

Thank you for taking the time to share the details regarding the Sense 2. The heart rate is key in order to receive sleep stages, so, let's fix this issue first. If you haven't done so yet, please see What factors can affect my heart-rate on my Fitbit device? 

If the above works and your Sense 2 is now tracking your heart rate accurately, please monitor your sleep data. If after a few days you don't receive sleep stages, please Why don't I see sleep stages today?

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