help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense 2 stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-14-2024 02:51

‎12-14-2024 02:51

So yesterday my Sense went blank screen, Have tried holding button for 10 seconds to reset but all i see is the logo on screen 

Best Answer
4 REPLIES 4

‎12-14-2024 09:13 - edited ‎12-14-2024 09:14

‎12-14-2024 09:13 - edited ‎12-14-2024 09:14

Hi @TrevJP. Welcome to the Fitbit Community! It's great to have you here.

I appreciate you have already tried to restart your device. Let me help you with your Sense 2 that has stopped working.

See if your Sense 2 is syncing with the app on your phone. Sometimes it is just an issue with the display. if it's the case, try to change the clock face of your watch. This troubleshooting fixes sometimes issues like the one you are experiencing.

If the fitbit device is not syncing with the app, check if it's charged. Follow the instructions in our help article Why isn't my Fitbit device's battery charging? if needed.

I hope these tips will be helpful. Have a nice day!

 

Best Answer
0 Votes

‎12-14-2024 10:01

In response to DavidFitbit

‎12-14-2024 10:01

Hi David Thanks for you response but this hasn't resolved the issued.  Device won't sync with the App and i still just have the logo on the screen. I read there has been an update that has caused the problem - is this true? My device is less than 2 years old so I am really unhappy it has failed

Best Answer
0 Votes

‎12-26-2024 18:24

In response to TrevJP

‎12-26-2024 18:24

My Sense 2 has quit working, I just get the red X whenever I hold the start button down, after the logo disappears. My watch is only about 5 months old. I paid over $300.00 for it. Will it ever work again?

Best Answer
0 Votes

‎12-27-2024 03:38

In response to Rocksifter

‎12-27-2024 03:38

Hi @Rocksifter and @TrevJP, Thanks for your replies. I'm sorry to hear that your devices are not working even after the trobleshooting suggested.

@TrevJP, if you were updating the firmware when the issue arrived, you may follow the steps suggeted on our help article Why can't I update my Fitbit device? below "Sense series and Versa series". I appreciate your time in this process.

About your case @Rocksifter, if you already tried the troubleshooting suggested to no avial, i recommend that you get in touch with our tech service. They count with more resources to assist you in depth. I appreciate your time in this process.

I wish you a happy holiday season!

Best Answer
0 Votes