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Sense 2 stops tracking my steps

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‎03-22-2023 11:33 - last edited on ‎03-24-2023 05:19 by Fitbit Moderator

‎03-22-2023 11:33 - last edited on ‎03-24-2023 05:19 by Fitbit Moderator

So got passed the previous dead sense 2. Bought a new one.

 

The previous would stop tracking steps randomly atleast once a month.

 

Flash forward. Not even one week into use of the new one same problem twice in a row Have to hard reset which almost led to the same disaster the previous did

 

get flashing logo followed by a red x.   But it did resume

 

Why is this an obvious issue

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎03-22-2023 15:08

‎03-22-2023 15:08

Hey my friend,

 

Quick questions: when the watch freezes, is it only the step count that freezes? Also, can you sync the device at all?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎03-24-2023 05:21 - edited ‎01-31-2024 07:16

In response to DramaQueenDiva

‎03-24-2023 05:21 - edited ‎01-31-2024 07:16

Hi there, @PPerryman. Thanks for stopping by in the forums and trying to troubleshoot the issue with your Sense 2. 

I've seen you contacted our Support Team before posting here and they've already assisted you. If you still need help after the steps they've provided please feel free to contact our team back for further assistance.

@DramaQueenDiva Thanks for trying to help! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-26-2023 00:20 - edited ‎03-26-2023 02:06

In response to DramaQueenDiva

‎03-26-2023 00:20 - edited ‎03-26-2023 02:06

It was just steps that stop and wont always sync. When you restart the device you lose additional steps then just what didn't step too if it didn't sync

 

It froze again today twice

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‎03-26-2023 00:23

In response to MarreFitbit

‎03-26-2023 00:23

They didn't help. The device software is clearly buggy.

 

On the older device they were heading toward arranging a credit but I didn't have reciept or remember when and where I bought it.

 

The new one updated as soon as I set it up and within a few days it's displaying the same problems

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