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Sense 2 won't charge

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‎03-22-2023 14:12 - last edited on ‎03-24-2023 05:21 by Fitbit Moderator

‎03-22-2023 14:12 - last edited on ‎03-24-2023 05:21 by Fitbit Moderator

  • Anyone have issues with Sense2 not charging? Bought new in January.  Tried multiple charging blocks, USB charging ports and cleaned contacts. No luck.

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎03-22-2023 14:29

‎03-22-2023 14:29

If you have a problem, try buying a new charger as some can be faulty.

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‎03-24-2023 05:23 - edited ‎01-31-2024 07:15

In response to SunsetRunner

‎03-24-2023 05:23 - edited ‎01-31-2024 07:15

Hi there, @TBurneka. Welcome to the forums. Thanks for trying to troubleshoot the issue with your Sense 2 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

@SunsetRunner Thanks for trying to help!

Maria | Community Moderator, Fitbit


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‎03-24-2023 11:15

‎03-24-2023 11:15

The 4 pins on back of the charger are not secured well & they depress easily.  Faulty enginerring &/or construction. Been thru 2 already & have read about MANY!! others who have had the same problem.  Poor Design!!!!!

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‎03-26-2023 03:13

In response to Mojowkg

‎03-26-2023 03:13

Thank you. Good to know. 

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