Sense 2 stuck in a Connected Screen

[freder1]

I recently bought a Fitbit Sense 2 installed the app, entered the code in the app from the Fitbit and then it does nothing only a Connected Screen appears. Already tried to restart and all that suggested things.

Please anyone know any fix or should i just send this useless thing back?

Moderator edit: clarified subject.

[Sophiaaaaa]

I am in the same situation.

[ManuFitbit]

Good to see you participating for the first time in the community @freder1 @Sophiaaaaa. 

Thank you for taking the time to share with me the information about your Sense 2. 

If you're having a bit of trouble setting up your new device, please check out the steps in this help article. 

[Lmp17]

Is there any update on when this will be fixed? I cant use my watch at all.

[Sophiaaaaa]

I was told to give them 24 to 48hrs when I called Google support

[Larry59]

I want to also add that my watch is stuck on the connected screen with a check mark.  I have worked with the support team uninstalled the fitbit app on my android phone and held the button on the watch and got the flashing diamond screen (LOGO) and red X then the watch returned to choose language. Tried installing again and back to the connected with a check mark on watch.  AGAIN the team said this is affecting all watches not just the Versa 4. So if your watch is new you will not be able to update the firmware, thus making the watch usless.  NO ETA as of 4/18/26 on a resolution either. 

[MarreFitbit]

Hello there, @Lmp17 @Sophiaaaaa @Larry59. Thanks for your time in troubleshooting this issue with your Fitbit devices. We‘re taking your comments and sentiments in regards to our products and services into consideration.

As our Support Team has let you know, we’ve identified an issue to connect Fitbit devices and have prioritized a fix. Our engineering team is currently conducting a comprehensive review to ensure everything is back on track. We appreciate your patience as we work toward a resolution. At this time, we don't have a estimated timeframe for a defenitive fix for this issue. However, please rest assured thatr we are actively working on it and will resolve it as soon as possible. 

[Larry59]

There is now a fix for this go here to see my post: https://tinyurl.com/2e7bwyxk

[totski]

it works thank you

[Larry59]

You're welcome!