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Sense 2 is stuck in sleep and DND mode

yesterday - last edited an hour ago by Fitbit Moderator

yesterday - last edited an hour ago by Fitbit Moderator

One prevents the other from being turned off so now it's stuck like that forever.

Looks like this has been an issue since 2021? Are they ever going to fix this?

Moderator Edit: Clarified subject

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59m ago

59m ago

Hi there, @kolilco1. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Sense 2 is stuck in sleep mode and DND mode. I understand your concern, I will do my best to help you with this!

Please note that DND and sleep mode can't be turned on at the same time what means that is very likely that sleep mode is turned on (which keeps DND on and the screen wake remains off)

With that being said, note that there are two places to set Sleep Mode, Quick Settings and full Settings. Maybe you have it set on by a schedule in the full Settings app. You might not be able to turn it off in Quick Settings then. Have you already checked this? For more information, see How do I track my sleep with my Fitbit device? 

Let me know if after trying the above the issue persists. 

Maria | Community Moderator, Fitbit


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