Sense 2 stuck on 4 digit code

[Junior329]

My Sense 2 just started showing 4 digit codes over and over again.   I have reset the watch and reset the app and still getting the 4 digit codes.   Does anyone know why?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Junior329. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense 2 before reaching out. 

It seems like your Sense 2 is trying to be paired again to your Fitbit account and phone's Bluetooth settings. In addition to the steps you've done, please try the following:

• Unpair your Sense 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Sense 2.
• If there is no connection, restart your Sense 2.
• Once your Sense 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

[Junior329]

Thanks. I did that to no avail. It is not a pairing number as when I went to re-pair the four numbers were in different font.



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[MarreFitbit]

@Junior329 Thanks for those details. To better assist you, would you mind attaching an image showing what you're getting on your Sense 2?

In order to add a photo to your reply please: 

• When you're in the reply page, click on the Insert Photos icon (the little camera). 
• Then, click on the Choose File in the middle of the grey window that will pop up. 
• Search for the photo on your computer or phone and click on Open.
• Once the image shows up in the grey windows, select the size and the position and click on Done.

[Junior329]

Here it is.

[MarreFitbit]

@Junior329 Thanks for the image attached. 

To me it looks like your Sense 2 is on always-on display mode. To exit the always-on display and interact with your watch, turn your wrist toward you, press the button, or double-tap the display. For more information, see How do I see the time on my Fitbit device? 

[Junior329]

Thanks a lot. It worked.