06-18-2023
14:29
- last edited on
06-19-2023
12:29
by
MarreFitbit
06-18-2023
14:29
- last edited on
06-19-2023
12:29
by
MarreFitbit
The blue diamond is showing on face and won’t bring me back to clock face unless I hook to charger. Once I remove from charger it goes back to blue diamond. I believe I’m at the 1 yr warranty mark think this will be my last Fitbit….please help
Moderator Edit: Clarified subject
06-18-2023 16:55
06-18-2023 16:55
@JodiDD The Sense 2 was released in September 2022. You are still in your one year warranty period. Please contact Support for more help.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
06-19-2023 12:31
06-19-2023 12:31
Hello there, @JodiDD. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Sense 2 before reaching out.
If you haven't done so yet, please try the steps below:
If you can't get started with your Sense 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?
If the above doesn't work, as @LZeeW has suggested, chat with us online or give us a call. Click here to get connected.
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06-21-2023 03:50
06-21-2023 03:50
Thank you, this worked for 24 hrs but I woke up to the blue diamond again. I don’t have the time to this everyday. What is Fitbit doing about this issue?
06-21-2023 05:40
06-21-2023 05:40
I got the same thing last night. Is it a coincidence or did Fitbit do something that caused it? HELP!!
06-23-2023 15:05
06-23-2023 15:05
it automatically reset itself and now it works fine?????
06-23-2023 18:06
06-23-2023 18:06
It’s back! I really need to tell time
06-25-2023 10:18
06-25-2023 10:18
The blue diamond is back - at least 2 times a day . This is ridiculous- I actually use my watch to tell time.