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Sense 2 stuck on a red X

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‎06-04-2024 16:53 - last edited on ‎06-05-2024 07:45 by Fitbit Moderator

‎06-04-2024 16:53 - last edited on ‎06-05-2024 07:45 by Fitbit Moderator

I have had my Sense 2 for about 2 months and it just stopped working last week. Won't come on, big red X. So I contacted Fitbit because apparently it's too new for me to file a claim with the Warranty I got....  and instead of replacing it or fixing it I'm getting a refurbished one? I don't understand how that's OK?  I paid $240 for this one new mid Feb. Now I'm getting a refurb.. will it be under warranty?? 


Moderator Edit: Clarified subject

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3 REPLIES 3

‎06-04-2024 20:04

‎06-04-2024 20:04

The end of the warranty period stays the same; that is, it does not reset when you get a replacement.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎06-05-2024 07:48

In response to JohnnyRow

‎06-05-2024 07:48

Hi there, @Brbarber. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Sense 2 has stopped working. I understand your concern, we're here to help you! 

I've seen our Support Team managed to solve the issue. If you have any questions or concerns regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

@JohnnyRow Thanks for your input! 

Maria | Community Moderator, Fitbit


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‎06-10-2024 02:21

In response to MarreFitbit

‎06-10-2024 02:21

How do we submit a ticket?  My issue started with a red X, constant reboots (watch reboots on its own), and now, it is stuck at the Fitbit logo.  I'd like to submit a ticket, but don't know where/how.

Thanks so much,

Jan

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